Operations
Statement of Work Template for AI App Builds (2026)
A generic SOW template leaks on an AI app build. Here is a copy-paste statement of work plus the four AI-specific clauses a classic template skips.
8 min read114
Tag
#agency-operations
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Operations
The AI-App SLA: A Four-Layer Framework for Agency Support Tiers (2026)
The classic uptime-plus-response SLA quietly broke for AI builds. Here is a four-layer AI-app SLA (availability, response, AI behavior, continuity) mapped to a three-tier agency support ladder, with the token-cost and model-deprecation clauses most retainers forget.
8 min read130